IVR solutions for businesses.
Answer every call, route it to the right team and let customers serve themselves. Interactive voice response (IVR) designed around your customers and connected to your systems.
Automate calls without losing the human touch.
Voice menus
Clear menus that guide callers to the right department or information.
Smart call routing
Route by option, time of day, language or caller, into queues or agents.
Self-service
Let customers check information or complete simple tasks without waiting for an agent.
System integration
Connect the IVR to your applications and databases through APIs.
Outbound voice messages
Automated calls for reminders, notifications and announcements.
Reporting
See call volumes, menu choices and drop-off points to keep improving.
From call flow to live IVR.
Map
We design your call flow and prompts with you.
Build
Menus, routing and integrations are configured.
Test
Every path is tested before customers hear it.
Improve
Reports guide ongoing improvements.
Who it's for.
- Bank and fintech customer service
- Contact-centre front door
- Payment and balance self-service
- Appointment confirmation calls
- Hotlines and information lines
- Surveys and feedback calls
What is IVR?
Interactive voice response lets callers interact with an automated system using their keypad or voice, before or instead of speaking to an agent.
Can the IVR connect to our systems?
Yes. We integrate IVR call flows with your applications through APIs.
Does it work with Alliance PBX?
Yes. IVR is built into Alliance PBX and can also front your existing contact centre.
Can it make outbound calls?
Yes. Automated outbound voice messages are available for reminders and notifications.
Let's talk about your next solution.
Whether you need messaging, voice, authentication, connectivity or a custom platform, our team is ready to hear from you.