Multitenancy
Manage many businesses on one platform. Each tenant keeps its own users, extensions, settings, branding and reports, separate from every other tenant.
Platform · Class 5
Alliance PBX: multitenant cloud PBX and call centre.
Alliance PBX is our Class 5 business telephony platform. Each business gets its own PBX, call centre and reports in a separate, branded tenant, all managed on one platform.
- Multitenant
- Call recording
- Live wallboard
- Browser phone
CALLING
A complete phone system for every tenant.
The everyday calling features your teams rely on, ready in every tenant on the platform.
Call recording
Record calls for quality, training and dispute resolution.
Voicemail
Callers can leave a message when nobody is free to answer.
Ring groups
Ring a whole team at once, so calls reach whoever is available.
Transfer, park and pickup
Pass calls to a colleague, hold them for someone else, or answer a ringing phone from your own desk.
FEATURES
One platform. Every conversation.
01
Multitenant by design
Each organisation runs in its own tenant with its own users, extensions, settings and branding.
02
Call-centre management
Queues, agents and supervision tools for customer service and sales teams.
03
IVR and inbound routing
Route calls on your numbers through menus, time conditions and queues.
04
Call reports
Track call volumes, answered and missed calls, and agent activity.
05
Users and permissions
Admins, users and permission groups control who can see and change what.
06
Secure and managed
Platform-level security, access control and backups are handled for every tenant.
CALL CENTRE
Run your contact centre from the same platform.
Supervisors see what is happening as it happens, and every call leaves a record your team can learn from.
Live wallboard
Queues and agent status on one screen, updated in real time.
CDR and analytics
Call detail records and analytics for every tenant, team and agent.
Automated campaigns
Set up outbound calling campaigns that run automatically, without dialling by hand.
Saved contacts
Keep customer contact details on the platform, ready for your next call.
APPS
Take calls on whatever your team uses.
Desk, browser or phone: your team can take calls wherever they work.
Browser phone
Make and take calls straight from a web browser with WebRTC. Nothing to install.
Mobile and desktop apps
Our own mobile and desktop apps keep your extension with you on the move and at your desk.
Any SIP softphone
Prefer another app? Alliance PBX works with standard third-party SIP softphones.
WAYS TO RUN IT
In our cloud, on your servers, or under your brand.
Hosted cloud
We run the platform. Your business gets its own tenant, ready to use.
On-premise
Install Alliance PBX on your own server and keep everything in-house.
Reseller and white-label
Host PBX tenants for your own clients and sell the service under your brand.
HOW IT WORKS
Getting your business on Alliance PBX.
01
Plan
We map your teams, numbers and call flows.
02
Set up
Your tenant, users, extensions and IVR are configured.
03
Connect
Numbers and phones or softphones are connected.
04
Run
Your team takes calls, with reports and support.
USE CASES
Who it's for.
- Customer support and contact centres
- Sales teams and telesales
- SMEs replacing desk phones
- Multi-branch businesses
- Service providers hosting PBX for clients
- Hospitals, schools and public institutions
What is a multitenant PBX?
One platform serving many separate organisations. Each tenant has its own PBX, users, settings and reports, isolated from the others.
Does it include call-centre features?
Yes. Alliance PBX includes queues, agents and call reports for call-centre management.
Can each tenant use its own branding?
Yes. Each tenant can use its own logo in its panel.
Do we need our own phone lines?
No. Alliance PBX works with our SIP trunking and Nigerian numbers, or with your existing provider.
Can calls be recorded?
Yes. Call recording is built in, alongside voicemail, ring groups and call transfer, park and pickup.
Which apps can our team use?
Your team can call from a web browser (WebRTC), from our own mobile and desktop apps, or from any standard SIP softphone.
Can we run Alliance PBX on our own servers?
Yes. Alliance PBX is available as a hosted cloud service, as an on-premise installation, or as a reseller and white-label platform.
CONTACT TELCO ALLIANCE
Let's talk about your next solution.
Whether you need messaging, voice, authentication, connectivity or a custom platform, our team is ready to hear from you.